Frequently Asked Questions:

Companion Airfare 48 U.S. Domestic Coach Class

If I have questions regarding my companion airfare benefit or I am experiencing problems using the online booking facility who should I contact?

You should direct all inquiries to Spirit Incentives’ Reservation Center at 866-428-4078. Agents are available to assist you Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

How does my companion airfare benefit work?

As an active card holder you are entitled to one (1) complimentary coach class 48 domestic airline ticket every year of the same itinerary when you purchase one coach class airline ticket at the published fare from Spirit Incentives, online or directly from a servicing agent. You are required to pay all the taxes and fees for both the purchased and complimentary ticket.

How do I redeem my companion airfare benefit?

You can go online at www.thankyoucompanion.com or simply contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

Is there a minimum fare requirement?

No, there is no minimum or qualifying fare requirement with this benefit. You will be offered you choice of airline and the lowest available fares in the market. You can select the itinerary available that best fits your schedule.

What if I want a specific airline and flight which I found available online?

Spirit Incentives uses the largest global distribution system (GDS) available to provide you airline and schedule options. Other online venues may at times have specific arrangements with airlines or resellers that Spirit Incentives is not participating in. In the unlikely event that you would find an airfare option not offered you should contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern

Is there a service fee associated with my companion airfare benefit?

There is no other associated service or processing fees. All taxes and fees are charged directly by the airlines and the global distribution system (GDS). You are responsible for those associated taxes and fees for both tickets.

Are there any blackout dates?

There are no blackout dates, however please remember that to plan well in advance if you plan on traveling during the holidays so we can assist you with the best possible travel arrangements.

Can I use my frequent flyer miles?

You cannot use your frequent flyer miles to purchase your published fare ticket, however the frequent flyer mileage accounts of the travelers can be applied to the tickets of participating airlines for credit on the purchased and complimentary ticket.

What if I need to change or cancel my reservation?

Due to the special cooperative participation of our travel partners, once you are confirmed and paid in full all reservations are non-refundable, non-endorsable and non-transferable for any reason, medical or otherwise. Name changes are not permitted. We highly recommend the purchase travel insurance – please ask one of our travel professionals about this. You can reschedule your trip with at least 72 hours notice, however the fare price may have changed and all changes are subject to availability.

What documentation do I need in order to travel?

It is the sole responsibility of all travelers to make sure they have the proper documentation, including but not limited to passports and visas where necessary. All documents including passports must be issued in the traveler’s legal names. Spirit Incentives suggests you visit http://travel.state.gov for further details. Travelers will be required to provide proper identification prior to boarding and check in. Spirit Incentives is not responsible, nor will it replace or refund any tickets due to denial of boarding or check in for any reason.

Companion Airfare U.S. Domestic and International Coach Class

If I have questions regarding my companion airfare benefit or I am experiencing problems using the online booking facility who should I contact?

You should direct all inquiries to Spirit Incentives’ Reservation Center at 866-428-4078. Agents are available to assist you Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

How does my companion airfare benefit work?

As an active card holder you are entitled to one (1) complimentary coach class U.S. domestic or International airline ticket every year of the same itinerary when you purchase one coach class airline ticket at the published fare from Spirit Incentives, online or directly from a servicing agent. You are required to pay all the taxes and fees for both the purchased and complimentary ticket.

How do I redeem my companion airfare benefit?

You can go online at www.thankyoucompanion.com or simply contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

Is there a minimum fare requirement?

No, there is no minimum or qualifying fare requirement with this benefit. You will be offered you choice of airline and the lowest available fares in the market. You can select the itinerary available that best fits your schedule.

What if I want a specific airline and flight which I found available online?

Spirit Incentives uses the largest global distribution system (GDS) available to provide you airline and schedule options. Other online venues may at times have specific arrangements with airlines or resellers that Spirit Incentives is not participating in. In the unlikely event that you would find an airfare option not offered you should contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern.

Is there a service fee associated with my companion airfare benefit?

There is no other associated service or processing fees. All taxes and fees are charged directly by the airlines and the global distribution system (GDS). You are responsible for those associated taxes and fees for both tickets.

Are there any blackout dates?

There are no blackout dates, however please remember that to plan well in advance if you plan on traveling during the holidays so we can assist you with the best possible travel arrangements.

Can I use my frequent flyer miles?

You cannot use your frequent flyer miles to purchase your published fare ticket, however the frequent flyer mileage accounts of the travelers can be applied to the tickets of participating airlines for credit on the purchased and complimentary ticket.

What if I need to change or cancel my reservation?

Due to the special cooperative participation of our travel partners, once you are confirmed and paid in full all reservations are non-refundable, non-endorsable and non-transferable for any reason, medical or otherwise. Name changes are not permitted. We highly recommend the purchase travel insurance – please ask one of our travel professionals about this. You can reschedule your trip with at least 72 hours notice, however the fare price may have changed and all changes are subject to availability.

What documentation do I need in order to travel?

It is the sole responsibility of all travelers to make sure they have the proper documentation, including but not limited to passports and visas where necessary. All documents including passports must be issued in the traveler’s legal names. Spirit Incentives suggests you visit http://travel.state.gov for further details. Travelers will be required to provide proper identification prior to boarding and check in. Spirit Incentives is not responsible, nor will it replace or refund any tickets due to denial of boarding or check in for any reason.

15% Discounted Airfare U.S. and International Airfare Coach or First Class

If I have questions regarding my discount airfare benefit or I am experiencing problems using the online booking facility who should I contact?

You should direct all inquiries to Spirit Incentives’ Reservation Center at 866-428-4078. Agents are available to assist you Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

How does my 15% discount airfare benefit work?

As an active card holder you are entitled to unlimited access to 15% discounted airfare for U.S. Domestic and International flights, coach class or first class. Limit of 4 tickets per transaction. Tickets must be purchased at the published fare from Spirit Incentives, online or directly from a servicing agent. Each published fare ticket purchased will be discounted 15%. You are required to pay all the associated taxes and fees on each ticket. Taxes and fees do not receive the 15% discount.

How do I redeem my companion airfare benefit?

You can go online at www.thankyoucompanion.com or simply contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern time.

Is there a minimum fare requirement?

No, there is no minimum or qualifying fare requirement with this benefit. You will be offered you choice of airline and the lowest available fares in the market. You can select the itinerary available that best fits your schedule.

What if I want a specific airline and flight which I found available online?

Spirit Incentives uses the largest global distribution system (GDS) available to provide you airline and schedule options. Other online venues may at times have specific arrangements with airlines or resellers that Spirit Incentives is not participating in. In the unlikely event that you would find an airfare option not offered you should contact our Reservations Center at 866-428-4078 Monday thru Friday 9:00am-6:00pm eastern time, and Saturday 10am – 1pm eastern.

Is there a service fee associated with my discount airfare benefit?

There is no other associated service or processing fees. All taxes and fees are charged directly by the airlines and the global distribution system (GDS). You are responsible for those associated taxes and fees for both tickets.

Are there any blackout dates?

There are no blackout dates, however please remember that to plan well in advance if you plan on traveling during the holidays so we can assist you with the best possible travel arrangements.

Can I use my frequent flyer miles?

You cannot use your frequent flyer miles to purchase ant of your discounted tickets, however the frequent flyer mileage accounts of the travelers can be applied to the tickets of participating airlines for credit.

What if I need to change or cancel my reservation?

Due to the special cooperative participation of our travel partners, once you are confirmed and paid in full all reservations are non-refundable, non-endorsable and non-transferable for any reason, medical or otherwise. Name changes are not permitted. We highly recommend the purchase travel insurance – please ask one of our travel professionals about this. You can reschedule your trip with at least 72 hours notice, however the fare price may have changed and all changes are subject to availability.

What documentation do I need in order to travel?

It is the sole responsibility of all travelers to make sure they have the proper documentation, including but not limited to passports and visas where necessary. All documents including passports must be issued in the traveler’s legal names. Spirit Incentives suggests you visit http://travel.state.gov for further details. Travelers will be required to provide proper identification prior to boarding and check in. Spirit Incentives is not responsible, nor will it replace or refund any tickets due to denial of boarding or check in for any reason.